> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maia.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support overview

export const designer = "Designer";

export const maia = "Maia";

This section covers what to do when something in {maia} isn't working as expected: checking whether it's a known platform issue, resolving common errors yourself, or contacting Matillion Support.

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## Check platform status

Before troubleshooting further, check whether the issue is already known. Unexpected errors may turn out to be part of an ongoing incident rather than something specific to your account or pipeline. Read [System status](/docs/administration/system-status) to check the current status of {maia} services, view past incidents, or subscribe to status updates.

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## Resolve common errors yourself

Some errors have a documented cause and fix. For example, read [Troubleshooting Designer errors](/docs/guides/troubleshooting-designer) for common error messages you may encounter while working in {designer}, and how to resolve them.

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## Contact support

If you can't resolve an issue yourself, read [Getting support](/docs/guides/getting-support) to learn how to submit a support case and what information to include.