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Documentation Index

Fetch the complete documentation index at: https://docs.maia.ai/llms.txt

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Each user added to an account is assigned a role, which defines what permissions they have.

Roles

Every account must maintain at least one user with the Super Admin role, though there is no limit to how many users can hold this role. Only an existing Super Admin has the authority to remove or modify another user with this role. While all users have access to the same set of roles, those using Directory Integration or SSO must have their roles mapped. For accounts created before December 2024, a Super Admin is not automatically assigned. If you need to elevate a user to this role for an older account, please raise a Support ticket. For more information, read Getting support.

Role permissions

The four account roles, Super Admin, Billing Admin, Admin, and Member have specific permissions for the following features:
Super AdminBilling AdminAdminMember
Account & Infrastructure
Manage Account
Manage Billing
Manage Runners
View API Credentials
Manage API Credentials
Manage IP Allow List
Create Vault Secrets
View Audit Events
Access
View Account Users
Manage Account Users
Projects & Resources
Create Projects
Export Lineage
AI Agents
Manage AI Agents Team Account Config
Use AI Agents
Use AI Agents Sampling
Users assigned permissions prior to 15 April 2026 will continue with their individual permission configurations. These users can be migrated to the new roles model as stated above at any time by assigning them a standard role.
For more information about how to modify user roles, read Edit user roles.