Skip to main content
Multi-factor authentication (MFA) adds an extra check when you log in. As well as entering your password, you confirm it’s you with something only you have, such as your phone. This page is only for users who log in to their account with an email address and password. If you log in with Google, Microsoft, or your company’s single sign-on (SSO), you must manage MFA directly through that provider. MFA applies to you as a user, so if you belong to more than one account, you only need to set it up once. There are two ways to set it up. Each has its own setup steps, explained below:
  • Authenticator app, such as Google Authenticator. The app gives you a one-time code each time you log in. You’ll need a smartphone.
  • Security key, a device that confirms it’s you, such as a USB security key or your phone.
MFA is optional, and each user turns it on for themselves. To make it mandatory for your users, set up custom SSO and enforce MFA in your identity provider.

Adding multi-factor authentication

To add multi-factor authentication to your user account:
  1. Log in to your account.
  2. Select your account.
  3. In the left navigation, click your Profile & Account icon. Then, click Email & password in the menu.
  4. Click the + icon next to Multi-factor authentication.
  5. Click Get started.
  6. You will receive an email with a link. To continue, click the Set up button in the email.
  7. Select the authentication method you want to use, and follow the relevant instructions below:
    1. Google authenticator or similar.
    2. Security Key.

Use an authenticator app

Use an app such as Google Authenticator to generate verification codes for more protection when you log in to your account. This method requires a smartphone. Follow these steps for authentication:
  1. Click Google Authenticator or similar.
  2. Scan the QR code with your chosen authenticator app.
  3. Enter the one-time code from your app into the box, and click Continue.
  4. Save your recovery code somewhere safe; you will need this code if you ever need to log in without the authenticator app. Confirm you have saved it, and click Continue.
  5. If your device supports fingerprint or face recognition you’ll be prompted to enable this option to log in faster. Either click Continue and follow the prompts to enable, or Not now to continue without.
  6. Close the window, and log back in.

Authenticating with a security key

Use a device as a security key to authenticate your account. Follow these steps for authentication:
  1. Click the Security Key button.
  2. Click Use Security Key.
  3. Select either Add a new Android phone or USB security key.
  4. If you use an Android phone:
    1. Scan the QR code with a QR scanner app on your phone.
    2. Open the URL provided.
    3. Allow the QR code connection.
    4. Use your phone’s biometrics to authenticate.
    5. Back on your device, give the security key a name, and click Continue to complete the setup.
  5. If you use a USB security key:
    1. Insert your security key into your device, and touch it.
    2. Name your security key, and click Continue to complete the setup.

Removing multi-factor authentication

Follow these steps to disable multi-factor authentication:
  1. Log in to your account.
  2. In the left navigation, click your Profile & Account icon. Then, click Email & password in the menu.
  3. Click the bin icon next to multi-factor authentication.
  4. Confirm by clicking the Yes, turn off button.