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This guide assumes you’ve already registered, and want to find your account ID, create additional accounts, or edit account details.
When you register, you’ll either be automatically given a trial account or added to an existing account if you’ve been invited by another user.

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Locate your account ID

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Via the Maia UI

Click your Profile & Account icon in the left navigation. In the menu, just above Account details, you’ll see your account name along with the Account ID and the region beneath it. Your account ID can be used when referencing your account in support requests.

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Via the API

You can also retrieve your account ID programmatically. The Get SCIM Group endpoint returns an accountId field in the response body.

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Create a new account

You can create or join up to a maximum of 25 accounts using the same login credentials, including accounts registered under the same email domain—each account only needs a unique subdomain. An account is sometimes referred to as an organization—these terms mean the same thing in Maia.
To create a new account:
  1. Log in to your account.
  2. Either:
    1. Click the Add new account button at the bottom of the My Accounts page.
    2. Click your Profile & Account icon at the bottom of the left navigation, and click the + icon next to Other Accounts.
  3. The Add new account form will appear. Enter an Account name and Subdomain, and choose the Region for the account, then click Continue.
    The Subdomain field will be automatically populated with your account name, replacing spaces with hyphens. You can modify it if needed.
  4. You will return to the My Accounts page where your new account will be displayed.
If the subdomain of your new account already exists, a notification will appear, asking you to choose a different name for your account’s subdomain. If this happens you’ll need to click Continue again.
To change the role on your account, read Edit user roles.

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Edit account details

Users with the Manage Account permission can edit the Account name and Subdomain name for their account.
  1. Log in to the account you wish to edit.
  2. In the left navigation, click your Profile & Account icon. Then, select Account details from the menu.
  3. Edit the Account name and Subdomain fields as required. If the new subdomain for your account already exists, a notification will appear, requiring you to choose a different subdomain.
  4. Use the Enable AI Agents toggle to enable or disable all Maia Team features for this account as required.
  5. Use the Enable AI Agent sampling toggle to allow or prevent Maia Team from sampling data in this account as required. For more information, read about how Maia Team samples data.
  6. Click Save changes.
The Enable AI Agents toggle enables and disables all Maia features that require Maia Team. If this toggle is disabled, no users on your account will be able to use these features. These include, but are not limited to:
  • Mission Control
  • Context Engine
  • The Maia Team chat panel in Designer
  • Building, running and troubleshooting pipelines with Maia Team
  • Features where you can ask Maia Team for help, such as creating custom connectors from an API specifcation
The Enable AI Agents toggle only affects Maia features that require Maia Team. When this toggle is disabled, you can still use all other Maia features and perform manual actions, such as creating custom connectors yourself and running pipelines manually.

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Delete your account

If you need to delete your Maia account, contact Maia Support directly. Account deletion cannot be performed through the user interface and must be handled by our support team.
Deleting your account is permanent and will remove all associated projects, pipelines, and configurations. Ensure you have backed up any necessary data before requesting account deletion.