Manage accounts

This guide assumes you’ve already registered, and want to find your account ID, create additional accounts, or edit account details.

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Locate your account ID

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Via the Maia UI

Click your Profile & Account icon in the left navigation. In the menu, just above Account details, you’ll see your account name along with the Account ID and the region beneath it. Your account ID can be used when referencing your account in support requests.

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Via the API

You can also retrieve your account ID programmatically. The Get SCIM Group endpoint returns an accountId field in the response body.

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Create a new account

To create a new account:

1. Log in to your account.
2. Either:
   1. Click the Add new account button at the bottom of the My Accounts page.
   2. Click your Profile & Account icon at the bottom of the left navigation, and click the + icon next to Other Accounts.
3. The Add new account form will appear. Enter an Account name and Subdomain, and choose the Region for the account, then click Continue.
   The Subdomain field will be automatically populated with your account name, replacing spaces with hyphens. You can modify it if needed.
4. You will return to the My Accounts page where your new account will be displayed.

If the subdomain of your new account already exists, a notification will appear, asking you to choose a different name for your account’s subdomain. If this happens you’ll need to click Continue again.

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Edit account details

Users with the Manage Account permission can edit the Account name and Subdomain name for their account.

1. Log in to the account you wish to edit.
2. In the left navigation, click your Profile & Account icon. Then, select Account details from the menu.
3. Edit the Account name and Subdomain fields as required. If the new subdomain for your account already exists, a notification will appear, requiring you to choose a different subdomain.
4. Use the Enable AI Agents toggle to enable or disable all features for this account as required.
5. Use the Enable AI Agent sampling toggle to allow or prevent from sampling data in this account as required. For more information, read about how sample data.
6. Click Save changes.

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Delete your account

If you need to delete your account, contact Support directly. Account deletion cannot be performed through the user interface and must be handled by our support team.