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Error message

This error can appear when using custom connectors.

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Explanation

The Maia runner waited 60 seconds (60,000,000,000 nanoseconds) for a response from another service and gave up. It most often happens when an API you extract from is slow to answer.

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Potential causes

  • The source API took longer than 60 seconds to answer a request.
  • The request asked for too much data in one call.
  • A temporary network or service problem occurred between the Maia runner and the source.

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Resolve the error

  1. Check the source API’s status and response times, and try the same request outside Maia.
  2. Reduce the amount requested per call, for example by using a smaller page size or a narrower date range.
  3. If the component has a timeout setting, increase it.
  4. Add retries with a short delay so temporary slowdowns don’t fail the run.
  5. Re-run the pipeline.
  6. If you still need help, contact Maia Support and include the items listed below.
    • The component and the source system.
    • Whether the same request is slow outside Maia.

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Prevent future errors

To prevent this error occurring again, schedule heavy API extracts outside the source system’s busiest hours.

Related topics

Agent internal error