Agent internal error - Maia Documentation

Error message

Agent internal error. Please contact support quoting "<reference>"

This error can appear when using the following components: Salesforce Output and transformation components.

Explanation

The Maia runner hit an unexpected problem it couldn’t handle. The reference in the message lets Maia Support find the detailed log for this exact failure.

Potential causes

An unhandled exception occurred inside the Maia runner. The cause isn’t visible from the message.

Resolve the error

Re-run the pipeline once to see whether the failure repeats.
If it repeats, copy the full error message, including the quoted reference.
Contact Maia Support and include the items listed below. Support can use the reference to trace the failure.
- The quoted support reference from the message.
- The root pipeline execution ID and Maia runner ID.
- How often the error happens and whether it started after a change.

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