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Error message

This error can appear when using any component.

Explanation

The Maia runner that picked up a component in your pipeline was already shutting down, so it couldn’t run the work.

Potential causes

  • The Maia runner was being restarted, redeployed, or scaled in at the moment the component started.
  • No other instance was available to take the work.

Resolve the error

  1. Wait for the Maia runner to come back online, then re-run the pipeline.
  2. If another instance is available, confirm it’s online so new work is routed to it.
  3. Check whether a deployment or scaling event was in progress.
  4. If you still need help, contact Maia Support and include the items listed below.
    • The full error text.
    • The root pipeline execution ID.
    • The Maia runner ID and the time of failure (UTC).

Prevent future errors

To prevent this error occurring again, keep at least one healthy instance online while others are updated.