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Matillion prioritizes the seamless application of updates and patches to ensure the optimal performance and security of users’ instances. Users benefit from uninterrupted operation of , as it operates smoothly without the need for scheduled maintenance. This approach allows users to maintain focus on their data workflows without interruptions, ensuring continuous productivity and efficiency. Regular monitoring: Stay informed about the latest developments, features, enhancements, and security fixes by regularly monitoring changelogs found toward the bottom of the documentation.

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Agent version support policy

Matillion provides two update tracks for its agent—Current and Stable—so customers can choose a release cadence that aligns with their requirements. This policy defines which versions in each track are supported.

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Current track

  • Release frequency: Weekly or more frequently.
  • Supported versions:
    • Latest release in the Current track.
    • One release immediately preceding the latest in the Current track.
  • Fixes: Hotfixes and patches apply only to the latest Current release.
  • Who should choose this track? Organizations that want access to new features as soon as they’re available, and can accommodate frequent update cycles.

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Stable track

  • Release frequency: Monthly.
  • Supported versions:
    • Latest release in the Stable track.
    • One release immediately preceding the latest in the Stable track.
  • Fixes: Hotfixes and patches apply only to the latest Stable release.
  • Who should choose this track? Organizations that prefer a slower, more predictable update cadence, and benefit from a slightly older release that has been vetted for stability.

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Definition of “supported”

For a version within the official support window (the latest release and one prior) on either track:
  • Matillion investigates and assists with reported issues.
  • If a fix is necessary, the customer may be asked to upgrade to the latest release in the chosen track.
Versions outside support:
  • Any release older than the immediately preceding version in each track is considered unsupported.
  • Customers on older releases operate at their own risk. Matillion may ask the customer to update if support is required.

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Why this policy?

By focusing support on the latest release and the prior release of each track, Matillion ensures:
  • Timely fixes and improvements for our customers.
  • Predictable, straightforward upgrade paths.
  • Efficient and reliable support aligned with modern best practices.
If you have questions or need special arrangements, contact your Matillion representative.