This section covers what to do when something in isn’t working as expected: checking whether it’s a known platform issue, resolving common errors yourself, or contacting Matillion Support.
Before troubleshooting further, check whether the issue is already known. Unexpected errors may turn out to be part of an ongoing incident rather than something specific to your account or pipeline. Read System status to check the current status of services, view past incidents, or subscribe to status updates.
Some errors have a documented cause and fix. For example, read Troubleshooting Designer errors for common error messages you may encounter while working in , and how to resolve them.
