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This section covers what to do when something in Maia isn’t working as expected: checking whether it’s a known platform issue, resolving common errors yourself, or contacting Matillion Support.

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Check platform status

Before troubleshooting further, check whether the issue is already known. Unexpected errors may turn out to be part of an ongoing incident rather than something specific to your account or pipeline. Read System status to check the current status of Maia services, view past incidents, or subscribe to status updates.

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Resolve common errors yourself

Some errors have a documented cause and fix. Search for an error message in our Error library to find out how to resolve it.

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Contact support

If you can’t resolve an issue yourself, read Getting support to learn how to submit a support case and what information to include.